Draft response emails for new case attachments to owners

Your response PDFs arrive in a shared folder untriaged, delaying replies and losing context for support staff. Prepared email drafts with attachments speed outreach same day.

Overview

If files sit untriaged in a folder, support agents waste time locating attachments and context. This flow logs incoming files, finds the right owner, and creates a ready-to-send draft with the attachment so staff can reply same day.