Disable chatbot replies in office hours, restore at close

Your chatbot replies can block live messages, forcing manual routing and slowing support. You get human-priority routing during office hours and restored bot replies by 6:00 PM same day.

Overview

Prevent your bot from hijacking live customer conversations and give reps priority access during office hours, reducing routing friction and response delays. This delivers human-handled messages to agents during the day and restores automated replies at 6:00 PM.