Disable chat bot for a conversation and update record
Disable chat bot for a conversation and update record
Your threads keep getting bot replies after an agent posts a stop note, causing customer confusion. The conversation is flagged for human handling and updated in your records within minutes.
Overview
When agents ask the bot to stand down, the conversation should immediately be handed to a human and the record updated. This workflow flips the bot flag and routes the conversation within minutes so agents can resolve issues faster.