Decrement active repair waitlist counts when status changes
Decrement active repair waitlist counts when status changes
When a repair ticket's status changes, your waitlist counts can fall out of sync and cause dispatch delays. It keeps counts accurate so managers can staff and update customers same day.
Overview
Repair queue counts often drift when statuses change, which can lead to staffing errors and delayed customer updates; this flow turns status changes into immediate queue adjustments. Owners and shop managers get accurate counts within minutes, enabling same-day staffing and clearer customer communications.