Create winback ticket on canceled subscription for reps
Create winback ticket on canceled subscription for reps
Canceled subscriptions arrive without a recovery task, leaving reps unsure. Create a ticket with customer and charge details so retention reps can attempt winback before the next charge.
Overview
When a subscription cancels, speed and context determine whether you recover the revenue. This flow creates a support ticket with full cancellation and charge context so retention reps can call within minutes and try to win customers back before the next charge.