Create urgent support tickets from outage mailbox emails

Outage mailbox emails lack subscription context, preventing reps from triaging billing and service-impact issues. Tickets include a subscription link and urgent flag so agents can escalate same day.

Overview

Missing subscription context in outage emails slows triage and risks SLA breaches; this flow turns labeled outage messages into urgent tickets with billing context. Support ops and escalation engineers can triage and escalate same day, shortening acknowledgement and resolution time.