Create triage tickets from qualifying support inbox emails
Create triage tickets from qualifying support inbox emails
Your support inbox mixes customer requests with automated noise, delaying ticket creation and losing attachments. Forward only qualifying messages into your ticketing inbox so agents can triage same day.
Overview
Noisy inboxes hide customer context and attachments, which slows triage and risks SLA misses. This flow forwards only qualifying messages into your ticketing inbox so agents receive full threads and attachments and can respond same day.