Create triage tickets from channel conversations with files
Create triage tickets from channel conversations with files
Your support channel messages contain untriaged customer issues and attachments that delay responses. Create triage-ready tickets with original context and files so agents can respond same day.
Overview
Stop missing customer issues buried in chat threads; this flow captures channel messages, preserves attachments, and creates triage-ready tickets so agents can respond same day. It also logs ticket references to a table for auditing and manager follow-up.