Create triage tasks from website tickets with attachments

Your website tickets miss conversation text and attachments, leaving agents without context and causing extra follow-ups. Tasks are created with ticket details and files so agents can triage same day.

Overview

When website tickets are flagged for task creation, your support coordinators get fully populated triage tasks that include conversation text and file attachments, removing manual copy/paste. Agents can start triage the same day, reducing follow-ups and improving response times.