Create triage task from new live chat visitor
Create triage task from new live chat visitor
Your live chat starts often arrive without structured follow-up, leaving visitor intent and context uncaptured. You get triage-ready tasks for support coordinators so follow-ups happen same day.
Overview
When live chats start without structured follow-up, visitor intent and leads can slip through the cracks. Turn each chat into a prioritized, context-rich task so support coordinators can assign and respond the same day, ensuring timely ownership and measurable follow-up.