Create triage task from channel support threads for team

Your channel support messages include escalation requests that get buried, delaying triage and leaving reporters without follow-up. Get triage tasks with thread context so teams act within minutes.

Overview

Support coordinators lose context when escalation requests stay buried in channel threads; that delays response and wastes handoffs. This flow captures thread context into a triage task and posts the issue link back to the requester so teams can resolve cases within minutes.