Create triage records from team channel support requests

Your SRE support posts lack a persistent record, so details and timestamps get buried and triage stalls. Capture them into a central sheet so on-call engineers can triage same day.

Overview

When SRE requests are buried in channel history, on-call engineers miss context and response slows. Capture structured request data into a central tracking sheet so SRE leads and on-call staff can triage and prioritize faster, often same day.