Create triage records from flagged channel messages now

Your reaction-flagged channel messages hide urgent customer detail and stall triage for agents. They become centralized support records so your team can prioritize and act on issues same day.

Overview

When agents mark messages with the team reaction for customer issues, those flags become durable, searchable support records instead of getting buried. The flow preserves message context and posts a confirmation so triage coordinators can prioritize and resolve issues same day.