Create triage record from incoming messaging for support
Create triage record from incoming messaging for support
Your inbound customer messaging lacks structured records, delaying support responses and order resolution. You get structured triage records that assign context to inquiries for same-day follow up.
Overview
When incoming customer messages aren't logged, support can't assign follow-up and orders stall. This flow captures direct messages into your support register and surfaces media links so agents and fulfillment can assign and resolve within the same day.