Create triage issues from vendor emails to support queue
Create triage issues from vendor emails to support queue
Your support mailbox receives vendor emails about card issues that go untracked in the issue system, delaying triage. It creates structured issues so coordinators can prioritize and respond same day.
Overview
Vendor emails often land in inboxes without becoming actionable tickets, which slows triage and risks SLA breaches. This flow captures those messages as structured issues so coordinators can prioritize and resolve them same day.