Create triage issues from announcement messages for support
Create triage issues from announcement messages for support
Your announcement channel messages that ask for support or documentation often go unrecorded, leaving requests without an owner. They become tracked support issues for your team to review and assign same day.
Overview
When support requests appear in an announcement channel they often get missed; this flow captures qualifying messages and turns them into tracked issues for review. That gives support leads and product managers an assignable work item they can action within minutes.