Create tracked issues from support ticket with files
Create tracked issues from support ticket with files
Your support tickets lack engineering tracking and attachments are lost during handoff, causing delayed fixes. Create tracked issues with ticket context and files so engineers can triage same day.
Overview
When tickets require engineering work, lost context and missing files delay fixes and risk SLA breaches. This flow converts incoming support webhooks into tracked issues with full conversation and attachments, so engineers can start triage within minutes and support hits SLA targets same day.