Create tickets from error emails and notify ops

Error alert emails land in a shared inbox without tickets, causing missed triage and delayed fixes. Create service desk incidents and notify ops so issues are triaged within minutes.

Overview

When error-alert emails pile up in a shared inbox, your ops team risks missed triage and SLA misses. This flow converts those messages into tracked service desk incidents and pings your ops channel so triage starts within minutes and overlooked alerts are visible.