Create ticket update rows in your tracking sheet
Create ticket update rows in your tracking sheet
Your ticket update payloads arrive unrecorded and delay case handoffs and follow-up. They get consolidated into a central tracking sheet so coordinators can act the same day.
Overview
Incoming system updates should feed a single source of truth for your cases. This workflow captures update payloads into a central tracking sheet so program coordinators see changes immediately and can act the same day.