Create ticket for worker course completion email mismatches
Create ticket for worker course completion email mismatches
Your completion webhooks lack matched worker emails, blocking certificate issuance. Get support tickets routed to IT and account managers so issues resolve same day.
Overview
Course-completion events that don't match HR emails stall certificate issuance and waste IT time on manual triage. This flow converts those events into triage-ready tickets and escalation emails, enabling owners to resolve mismatches and deliver certificates same day.