Create ticket for contaminated returns with photos attached
Create ticket for contaminated returns with photos attached
Your return rows list contaminated items and photos but no routed support case, so agents must create tickets manually. It opens tickets with attachments and context so agents can triage cases same day.
Overview
Manual ticket creation for contaminated returns wastes agent time and delays triage. This flow converts new return records into assigned support tickets with photos and context, so your returns coordinators can act and resolve cases the same day.