Create temporary SMS pause record for staff recipients
Create temporary SMS pause record for staff recipients
Delivered messages can trigger AI SMS follow-ups that interrupt staff and duplicate outreach. Add a timed pause record to stop AI SMS for three hours so staff remain focused during active threads.
Overview
AI follow-ups often fire while staff are already handling a thread, resulting in duplicate outreach and wasted focus. This flow writes a three-hour pause into your suppression table so on-call and operations staff stop receiving AI SMS within minutes and retain conversation context.