Create support ticket from negative survey response now

Negative maintenance survey replies go untriaged, delaying callbacks and frustrating clients. Create a ticket with response context so agents can call back the same day.

Overview

Untriaged negative feedback costs follow-ups and client trust — this flow creates a ticket with context and assigns it to field support so call agents have everything needed to reach out. That means callbacks and resolution can happen the same day, protecting SLAs and client satisfaction.