Create support ticket from negative app feedback for triage

In-app 'Rate Us' negative replies arrive unstructured and delay triage, causing issues to affect app-store ratings. Capture full feedback into support tickets so agents can triage and respond same day.

Overview

Negative in-app store feedback often arrives without ownership, leaving ratings and reviews at risk. This workflow captures each qualifying submission, creates a ticket with full context, and gets agents triaging issues same day so reputation and user experience are protected.