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Create support ticket from incoming phone call webhook

Create support ticket from incoming phone call webhook

You receive phone-call webhooks without customer details, stalling triage. The flow creates a ticket with caller and destination so agents act same day.

Create support ticket from incoming phone call webhook

Overview

When phone-system events arrive without ticket creation, agents lack caller context and triage stalls, risking SLA breaches. This flow converts those events into assigned support tickets with caller and destination details so agents can triage within minutes and resolve issues same day.

Create support ticket from incoming phone call webhook