Create support ticket from incoming payment SMS alerts

Your incoming payment and past-due SMS land in a phone inbox, scattering promises and delaying collector visibility. Tickets are created for quick triage and same-day outbound follow-up.

Overview

Inbound payment SMS are high-friction signals that often sit unseen in a phone inbox while promises go untracked. This flow converts each message into a prioritized ticket for your collections queue so agents can triage and initiate same-day outreach.