Create support ticket from configured channel message thread
Create support ticket from configured channel message thread
You can't track identity verification requests posted in your team channel, causing underwriting holds and manual follow-up. Tickets are created and confirmed to agents for same-day triage.
Overview
Untracked identity verification posts create underwriting delays and extra manual work for agents. This flow converts those posts into tracked tickets and confirms back in-channel so underwriting can triage same day and avoid SLA exposure.