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Create support ticket from channel request thread automatically

Create support ticket from channel request thread automatically

Your support request threads in a monitored channel arrive untracked, causing missed triage and lost context. Tickets are created with reporter info and priority so agents can act the same day.

Create support ticket from channel request thread automatically

Overview

When support requests appear in a busy channel they often go untriaged and lose reporter context, delaying response. This flow captures those messages into tracked tickets with reporter and priority so agents can triage and assign within hours.

Create support ticket from channel request thread automatically