Create support request and notify on-call lead immediately

Untracked support pushes in your team channel cause unclear ownership and slow triage. Requests are summarized, recorded, and routed to the on-call engineer so triage happens within minutes.

Overview

When support requests arrive in your team channel they often get lost or deprioritized, leaving engineers guessing next steps. This workflow captures each push as a summarized, tracked record and pings the on-call lead so issues are triaged within minutes and handoffs stay clean.