Create support records from inbound SMS messages for your team
Create support records from inbound SMS messages for your team
Your incoming SMS messages arrive untracked, leaving support without conversation context for triage. They are logged to a central support table so agents can prioritize responses within minutes.
Overview
Inbound texts often arrive outside your ticketing flow, which leaves agents without context and slows response. This workflow captures every eligible SMS into a central support table so agents see full message details and prioritize replies within minutes.