Create support log entry from inbound call with voicemail

Your inbound call recordings and voicemails sit outside your support tools, leaving agents without call context. Agents get call logs and voicemail links same day.

Overview

Missed inbound calls and voicemails create blind spots that slow triage and delay customer follow-up. This workflow captures each inbound hangup, attaches voicemail links, and creates an Open support record so agents can act and start same-day follow-up.