Create support interaction record and summary from reply

Your support replies sit only in the messenger, forcing manual lookups and slowing follow-up. You get a dated interaction record with a brief message summary for fast triage same day.

Overview

Scattered messenger replies waste agents' time and risk missed SLAs; this flow captures replies as dated interaction records linked to accounts so support managers and coordinators can triage with context and hit same-day follow-up. Agents see short summaries and account links without manual lookup.