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Create support file index rows for new files

Create support file index rows for new files

Your shared case files often go untracked, leaving agents without documents to resolve tickets. Agents find attachments and update tickets from a central sheet same day.

Create support file index rows for new files

Overview

Untracked support files slow ticket resolution and frustrate agents. This flow captures file titles and links into a team spreadsheet so agents have attachments at hand and can update tickets same day.

Create support file index rows for new files