Create support conversations from site chat for triage

Your website chat messages go unrecorded, causing missed inquiries and gaps in campaign reporting. You get a logged support conversation for each chat so teams can triage and report the same day.

Overview

Untracked website chats create blind spots for campaign attribution and slow response. This flow logs every chat as a support conversation so marketing ops and support can triage and respond, enabling same-day follow-up and clearer campaign reporting.