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Create support conversations from feedback and update users

Create support conversations from feedback and update users

In-app feedback arrives without owner context, leaving agents unsure what users reported. It creates a tracked conversation and updates the user profile so agents can reply with context within minutes.

Create support conversations from feedback and update users

Overview

When in-product feedback lands without profile context, agents waste time chasing customers and details. This flow creates a tracked conversation and enriches the user record so your support and product teams can act with full context within minutes.

Create support conversations from feedback and update users