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Create support conversation for each new mail scan

Create support conversation for each new mail scan

Your mail scans arrive without context and stay untriaged, delaying responses and billing workflows. It opens a support conversation with the scan so agents can triage and reply same day.

Create support conversation for each new mail scan

Overview

Physical mail often arrives outside your product channels and buries customer context. This flow brings each scan into a support conversation so agents see the document and metadata immediately, enabling same-day triage and faster resolution.

Create support conversation for each new mail scan