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Create support and incident records from contact form

Create support and incident records from contact form

Your website contact form submissions don't reach the right team, so family enquiries and complaints stall triage. It converts submissions into cases or incidents so agents can start triage same day.

Create support and incident records from contact form

Overview

Website enquiries shouldn't sit in an inbox while families wait; this routes each submission into a case, incident, or fundraising task so owners see context immediately. Support and program coordinators can begin triage and outreach same day, reducing missed follow-ups.

Create support and incident records from contact form