Skip to content
Log inSign up
Templates
Create shipper inquiry ticket from no scan row

Create shipper inquiry ticket from no scan row

Your shipping issue rows with no scans leave customers waiting and force manual carrier escalation. It opens a shipper inquiry ticket and updates the customer submission so agents can act same day.

Create shipper inquiry ticket from no scan row

Overview

When a shipment shows no scans, support reps waste time opening carrier tickets and customers wait for updates. This flow creates the shipper inquiry and updates the customer submission so agents can resolve cases same day.

Create shipper inquiry ticket from no scan row