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Create service desk requests from public team chat messages

Create service desk requests from public team chat messages

Your public team chat messages surface IT issues without an owner, leaving incidents untracked and fixes delayed. Get service requests created automatically for IT to triage same day.

Create service desk requests from public team chat messages

Overview

Public channel reports often contain urgent vessel or guest‑facing system issues that go untracked and slow fixes. This flow captures those messages and turns them into triage-ready requests so IT and dispatch can assign and resolve problems, often enabling same‑day resolution.

Create service desk requests from public team chat messages