Create searchable SMS log entries for customer messages
Create searchable SMS log entries for customer messages
Your company SMS messages lack a central archive, leaving conversations untraceable and follow-ups delayed. Store message text and timestamps so support and owners can act same day.
Overview
When SMS conversations aren't stored, follow-ups slip and accountability is lost. This flow captures every company-level SMS into a searchable record so support leads and owners can retrieve context and act same day.