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Create searchable knowledge records from case email messages

Create searchable knowledge records from case email messages

Your case emails arrive untracked, delaying triage and duplicating work for support engineers. It records messages into a central table so engineers can find context and convert repeats to FAQs today.

Create searchable knowledge records from case email messages

Overview

Inbound case emails are often siloed and slow triage, costing engineers time and repeating work. This workflow captures those messages into a searchable table so your IT support engineers can find context and create FAQ entries, enabling faster triage and same-day knowledge capture.

Create searchable knowledge records from case email messages