Create searchable call records from incoming customer calls
Create searchable call records from incoming customer calls
Your customer calls arrive without transcripts, so product feedback is scattered. Save searchable transcripts and topic summaries to a central table for same-day review.
Overview
Calls often arrive as opaque recordings, so product and CS teams lose timely feedback and competitive signals. This flow captures transcripts and topic summaries into a central table, giving teams searchable context and actionable notes to review same day.