Create row for solved support tickets in spreadsheet
Create row for solved support tickets in spreadsheet
Your solved tickets aren't captured centrally, so post-resolution details and trends are hard to track. Capture each solved ticket into a tracking sheet so support ops can run reports and reconcile SLAs same day.
Overview
Solved tickets often live only in the help desk, creating blind spots for reporting and SLA reconciliation. This workflow records each solved ticket into a central tracking sheet so support ops get a complete audit trail and can reconcile SLAs the same day.