Create RMA record from updated support enquiry rows
Create RMA record from updated support enquiry rows
Support enquiries marked Requested often lack an RMA, leaving returns untracked and agents without a case. Create a tracked RMA row so returns coordinators can begin processing same day.
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Overview
When enquiries flip to a return request, manual handoffs create delays and lost context. This workflow creates a tracked RMA entry instantly so returns coordinators can start processing same day and agents have a single case to reference.