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Create retention ticket from new cancellation request emails

Create retention ticket from new cancellation request emails

Your cancellation emails are untracked, leaving refunds and subscription changes unresolved. Tickets give agents structured intake so they resolve cases before the next billing run.

Create retention ticket from new cancellation request emails

Overview

Untracked cancellation emails create billing and retention gaps and slow agent response. This flow converts those emails into tracked tickets so retention specialists can act and resolve cancellations before the next billing run.

Create retention ticket from new cancellation request emails