Create resolution log entries from support channel checkmarks
Create resolution log entries from support channel checkmarks
Your support channel's solved reactions leave resolution details untracked and slow handoffs. The sheet preserves those records so your support ops can audit and hand off cases same day.
Overview
When agents mark a thread solved with a reaction, valuable resolution context often vanishes and audits become manual and slow. This flow captures those solved messages into a searchable support log so ops can audit and reassign cases same day.