Create refund tickets from ticket reaction in team chat
Create refund tickets from ticket reaction in team chat
Refund requests flagged with a ticket reaction in team chat cause manual handoffs and missing course/payment context. Capture customer and payment context into a ticket so agents triage refunds same day.
Overview
When a student flags a refund with a ticket reaction, those requests can slip through gaps and delay resolution. This flow captures full customer and payment context, creates a tracked support ticket, and pulls your CS lead into the conversation so refunds are triaged same day.