Create refreshed SLA metric record for support tickets

Your ticket SLA metrics go stale when agent replies don't reset the next-response measurement, skewing dashboards and delaying escalations. Keep refreshed metrics visible to ops and managers same day.

Overview

Stale 'next response' metrics make SLA dashboards unreliable and slow down escalation decisions; this flow refreshes metric rows whenever an agent replies. Support ops and reporting managers get accurate SLA counts within minutes for same-day dashboards and faster triage.