Create re-run issue from incoming support re-run requests
Create re-run issue from incoming support re-run requests
Your rerun support tickets arrive without test context, delaying scheduling of repeat tests. The workflow creates a tracked rerun issue and alerts your team so reruns start within one business day.
Overview
When rerun requests reach support without run context, engineers waste time reconstructing history and schedules slip. This workflow captures qualifying rerun tickets, enriches them with historical run details, creates a tracked work item, and alerts your team so reruns begin within one business day.