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Create project task from new support ticket for data requests

Create project task from new support ticket for data requests

Support tickets for data requests arrive without a tracked work item. It creates an actionable task with ticket context so operations and data staff act same day.

Create project task from new support ticket for data requests

Overview

When data-request tickets land without a tracked work item, operations and analysts spend cycles clarifying scope instead of doing the work. This flow converts those tickets into pre-filled project tasks and notifies owners, so requests are triaged and worked on same day.

Create project task from new support ticket for data requests